Responsible Gambling Policy

Most people gamble for fun. A small minority experience harm. 50pick designs the product, the marketing, and the customer journey to keep play recreational and to spot harm early.

• Deposit limits — daily, weekly, monthly.
• Loss limit — daily.
• Session time limit — once your play session reaches the time you chose (15–480 minutes), new bets are refused. You stay signed in, and you can still deposit and withdraw. Signing out and back in does not restart it.
• Reality check — a reminder every 30 minutes (configurable 5–120 min) showing how long you have been playing, with a clear path to set limits, take a break or self-exclude.
• Take a break (cooling-off): 1 hour, 24 hours, or 1 week. One-way until expiry.
• Self-exclusion: 24h, 1 week, 1 month, 6 months, or permanent. It cannot be shortened or cancelled, and the account does not reopen by itself: once the period has ended you must ask us to reopen it. A permanent self-exclusion cannot be reopened.

For every limit above, setting or lowering it takes effect immediately; raising or removing it takes effect after 24 hours. All controls are accessible from your Responsible Gambling settings.

Our systems look for three signs of harm in how an account is used: several deposits within an hour, or a day's deposits far above the account's recent daily average; repeated deposits made shortly after placing a bet; and repeated betting late at night (00:00–06:00 EAT). An account showing one of these signs is listed for our compliance team. The limits, breaks and self-exclusion in section 2 are yours to use at any time, whether or not a sign has been seen.

• No marketing to self-excluded players or players under 25 in vulnerability segments
• No bonus offers tied to deposit increases
• No sign-up nudges in the late-night window
• Free helpline displayed on every page footer

• Tanzania: National Helpline 0800 11 0011 (free)
• International: begambleaware.org, gamcare.org.uk
• Email us: msaada@50pick.tz